Seasonal Retail Commission Sales Associate - Fine Jewelry, Mall of Louisiana

Macy's • Baton Rouge, LA

2d • Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued customer experiences. You use product knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program.

Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and operational excellence in the Fine Jewelry department.

The role includes maintaining a clean, organized, shoppable sales floor; learning about new arrivals, top-selling items, trends, and promotions; assisting customers with product recommendations and digital shopping tools; and processing, presenting, organizing, storing, and replenishing stock. Schedules include weekend shifts, with hours dependent on business needs and colleague availability. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled 12–24 hours per week. The posting identifies this role as seasonal.

Requirements

• 1–2 years of related experience required.
• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
• Ability to use point-of-sale technology, digital tools, and handheld equipment effectively.
• Ability to meet sales goals and achieve Client and Protection Plan goals.

Responsibilities

• Provide welcoming, personalized customer service and build customer relationships through consultative selling and hospitality.
• Educate customers about fine jewelry products, precious metals, gemstones, luxury brands, trends, and promotions, and help them choose items suited to their needs and budgets.
• Meet and surpass daily sales goals, including Client and Protection Plan goals.
• Promote loyalty, warranty, and credit account programs and acquire new customers.
• Use clienteling tools to promote offers and product launches and strengthen client loyalty.
• Maintain a clean, organized, and shoppable sales area, including merchandise presentation, signage, and pricing.
• Process, organize, store, replenish, and move merchandise while ensuring inventory accuracy and asset protection.
• Use point-of-sale technology and digital shopping tools to support transactions and customer experiences.
• Participate in vendor training, sales events, special events, and ongoing product education.
• Collaborate with colleagues to achieve individual and store results and uphold operational excellence.

Benefits

• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups and volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed