Seasonal Retail Commission Sales Associate - Fine Jewelry, Mall of New Hampshire

Macy's•Manchester, NH

10h•$17 - $23•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued customer experiences. You use product knowledge about precious metals, gemstones, and luxury brands to educate customers and help them select items that fit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and the clientele program. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and assisting with special events. You help ensure merchandise security, accuracy, and presentation, and collaborate with the team to achieve sales goals and operational excellence in the Fine Jewelry department. Daily work includes preparing and organizing the sales floor, reviewing goals and product information, engaging customers, maintaining stock and displays, updating signs and pricing, replenishing merchandise, and promoting loyalty benefits. The role also involves using point-of-sale and digital tools, participating in ongoing and vendor training, acquiring new customers through credit accounts, and meeting Client and Protection plan goals. The position requires flexible availability for days, evenings, weekends, and holidays. Schedules include weekend shifts and are based on business needs and colleague availability. Macy’s describes full-time colleagues as typically working 30 or more hours per week and part-time colleagues as typically working 12–24 hours per week; this posting identifies the role as seasonal but does not specify full-time or part-time status.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to meet sales goals and support accurate stock presentation, replenishment, and asset protection compliance.

Responsibilities

Provide personalized customer service and create welcoming shopping experiences in the Fine Jewelry and Watch Complex.
Use knowledge of precious metals, gemstones, luxury brands, and merchandise to educate customers and recommend appropriate products.
Build customer relationships through consultative selling, hospitality, and use of clienteling tools and programs.
Meet daily sales goals and Client and Protection plan goals.
Promote loyalty, warranty, and credit programs and share loyalty benefits with customers.
Acquire new customers by opening credit accounts.
Use point-of-sale technology and digital tools to process transactions and improve the shopping experience.
Support inventory, fulfillment, merchandise processing, storage, organization, replenishment, and merchandise moves.
Maintain accurate, secure, organized, and shoppable merchandise displays, including updating signs and pricing.
Participate in sales events, special events, vendor training, and ongoing product education.
Support asset protection compliance and operational excellence.
Collaborate with teammates to serve customers and achieve individual and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice