Seasonal Retail Commission Sales Associate - Fine Jewelry, Pasadena Plaza on Lake Avenue

Macy's • Pasadena, CA

1d • $19 - $24 • Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and active use of the clientele program.

Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and uphold operational excellence in the Fine Jewelry department.

The role includes preparing and maintaining the sales floor, learning about arrivals, best sellers, trends, and promotions, and engaging customers through personal conversations. Colleagues process, present, organize, store, and replenish stock; update signs and pricing; and support merchandise moves. They also share loyalty benefits, help customers complete purchases, and contribute to a supportive, collaborative team environment.

The position requires flexible availability for days, evenings, weekends, and holidays. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The posting describes seasonal work and requires 1–2 years of related experience.

Requirements

• 1–2 years of related experience.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable, and supportive shopping experience.
• Ability to leverage product knowledge, use point-of-sale tools, and ensure accurate stock presentation, replenishment, and asset-protection compliance.
• Ability to use clienteling tools, promote offers and product launches, participate in sales events, and stay current through training and vendor education.
• Ability to meet sales goals, including Client and Protection plan goals, and open credit accounts while explaining loyalty benefits.
• Ability to use point-of-sale technology and digital tools.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours, lift at least 25 pounds, stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Provide outstanding, personalized customer service in the Fine Jewelry and Watch Complex.
• Educate customers about fine craftsmanship, precious metals, gemstones, and luxury brands, and recommend products suited to their needs and budgets.
• Build lasting client relationships through consultative selling, hospitality, and use of clienteling tools and programs.
• Meet and surpass daily sales goals, including Client and Protection plan goals.
• Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
• Use point-of-sale technology and digital shopping tools effectively to support transactions and the shopping experience.
• Support inventory, fulfillment, stock presentation, replenishment, and merchandise moves.
• Maintain merchandise security, accuracy, organization, and presentation, including updating signs and pricing.
• Participate in sales events, special events, vendor training, and ongoing product education.
• Maintain a clean, organized, and shoppable sales floor.
• Collaborate with teammates to support customers, sales goals, and operational excellence.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed