Seasonal Retail At Your Service Associate, Pasadena Plaza on Lake Avenue
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Schedules may include days, evenings, nights, weekends, and holidays, depending on business needs and colleague availability. You welcome and assist customers, support total-store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas clean and organized. You help complete BOPS orders and curbside deliveries promptly, recover merchandise, share loyalty benefits, and contribute to sales goals. Colleagues are expected to collaborate, provide genuine hospitality, and help maintain a clean, inviting shopping space. The job involves frequent use of computers and other technology, including handheld equipment and cash registers. Physical tasks include talking, lifting, moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders. The position requires standing for at least two consecutive hours and lifting at least 25 pounds, as well as close and color vision, depth perception, and focus adjustment.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities, with the ability to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to talk, move frequently, reach with arms and hands, stoop, kneel, crouch, and climb ladders, including reaching above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store, merchandise returns, order pickups, and other assigned tasks.
- Welcome customers with genuine hospitality and assist with total-store fulfillment and transactions.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers.
- Complete BOPS orders and curbside deliveries in a timely manner.
- Recover merchandise and maintain a clean, shoppable space.
- Share loyalty program benefits and help acquire customers by opening credit accounts.
- Work toward daily sales goals and contribute to individual and store results.
- Collaborate with colleagues and support the team in serving customers and the community.
- Learn about new arrivals, top-selling items, trends, and promotions to support customers confidently.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
