Seasonal Retail At Your Service Associate, La Cumbre Plaza

Macy's•Santa Barbara, CA

22h•Onsite

About The Position

As an At Your Service Center Colleague, you deliver a seamless, personalized shopping experience while supporting Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks in accordance with Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Colleagues help customers, work toward sales goals, collaborate with the team, and keep the shopping space clean, organized, and inviting. Colleagues prepare the At Your Service areas for customers, review sales goals and promotions, and engage customers with genuine hospitality. They support total-store fulfillment, use the systems needed to complete transactions, organize the collection area, and help ensure timely order completion and curbside delivery. They also recover merchandise, maintain clean pickup and return areas, share loyalty program benefits, and aim to provide a friendly, friction-free customer experience. Schedules may include days, evenings, nights, weekends, and holidays, based on business needs and colleague availability. The posting identifies this as a seasonal role and states that all schedules include weekend shifts. The position requires frequent use of computers and other technology, including handheld equipment and cash registers. Physical duties include talking, lifting, constant moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Communicate effectively with customers, coworkers, and supervisors.
Read and understand employment policies and safety rules and procedures in English.
Make prompt, sound decisions to address customer needs and resolve issues.
Be comfortable communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Adapt to changing priorities; work independently and contribute to a team.
Be comfortable using electronic devices and technology.
Meet the physical requirements of the role, including standing for at least two consecutive hours and lifting at least 25 pounds.
Perform frequent standing, moving, reaching, stooping, kneeling, crouching, and ladder climbing; meet close-vision, color-vision, depth-perception, and focus-adjustment requirements.
Frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Support At Your Service activities, including Buy Online Pickup In Store, merchandise returns, order pickups, and other assigned tasks.
Provide customers with a seamless, personalized experience and uphold Macy’s service standards.
Assist with total-store fulfillment and use the systems needed to complete transactions.
Keep the collection area organized and help make customer pickups friction-free.
Ensure timely completion and curbside delivery of BOPS orders.
Recover merchandise and keep pickup and return areas clean and shoppable.
Welcome customers, engage them in friendly conversations, and share loyalty program benefits.
Work toward daily sales goals, help acquire new customers by opening credit accounts, and support store results.
Prepare the At Your Service areas for customers and stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
Collaborate with colleagues and contribute to an honest, supportive team environment.

Benefits

Competitive pay and benefits
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice