Seasonal Retail At Your Service Associate, South Shore Plaza
About The Position
As an At Your Service Center Colleague, you support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role centers on delivering a seamless, personalized shopping experience through customer service, sales, problem-solving, multitasking, and attention to detail in a fast-paced environment. You help keep the shopping and service areas clean, organized, and inviting, and may work a variety of shifts, including nights, weekends, and holidays. You welcome customers with genuine hospitality, assist with total store fulfillment, use the systems needed to complete transactions, and keep the collection area organized for smooth pickups. You help recover merchandise and complete BOPS orders and curbside delivery in a timely manner. You also share loyalty program benefits, support sales goals, collaborate with colleagues, and work to improve customer and store results.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome and assist customers with genuine hospitality, building positive customer relationships.
- Assist with total store fulfillment and complete transactions using the required systems.
- Keep the collection, pickup, return, and shopping areas clean, organized, and ready for customers.
- Recover merchandise and complete BOPS orders and curbside delivery in a timely manner.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Support sales goals, learn about new arrivals, top-selling items, trends, and promotions, and contribute to individual and store results.
- Collaborate with colleagues and support a positive, honest, and caring team environment.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
