Seasonal Retail At Your Service Associate, Bakersfield Valley Plaza
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. You help customers, support sales goals and teamwork, and keep shopping, pickup, and return areas clean, organized, and inviting. Schedules may include days, evenings, nights, weekends, and holidays, depending on business needs and colleague availability. The job posting identifies this as a seasonal role.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Communicate effectively with customers, coworkers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Make prompt, sound decisions to address customer needs and resolve issues.
- Be comfortable communicating and collaborating with customers and colleagues.
- Meet daily sales-goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful, adapt to changing priorities, and work independently as well as with a team.
- Be comfortable using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Welcome customers with genuine hospitality and build personal connections through friendly conversations.
- Support total-store fulfillment, including Buy Online Pickup In Store orders, order pickups, merchandise returns, and curbside delivery.
- Use the systems and equipment needed to complete transactions and fulfill customer requests.
- Keep the At Your Service, pickup, and return areas clean, organized, and ready for customers; recover merchandise to maintain a shoppable space.
- Share loyalty program benefits, help acquire new customers by opening credit accounts, and work toward sales goals.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Collaborate with colleagues and contribute to team and store results.
- Provide a positive customer experience through attentive service and sincere thanks.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
