Seasonal Retail At Your Service Associate, Pasadena Plaza on Lake Avenue
About The Position
As an At Your Service Center Colleague at Macy’s, you support a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. You welcome customers with genuine hospitality, help complete store-fulfillment transactions, use the systems needed to process them, and keep pickup and return areas clean, organized, and inviting. You also support sales goals, share loyalty-program benefits, and help create positive experiences for customers and colleagues. Schedules may include days, evenings, nights, weekends, and holidays; hours depend on business needs and colleague availability. The posting identifies this as a seasonal position.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Communicate effectively with customers, coworkers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Make prompt, sound decisions to address customer needs and resolve issues.
- Meet daily sales-goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful, adapt to changing priorities, work independently, and collaborate with a team.
- Be comfortable using electronic devices.
- Perform talking, lifting, constant moving, standing, and reaching with arms and hands.
- Stand for at least two consecutive hours and lift at least 25 pounds.
- Stooping, kneeling, crouching, climbing ladders, and reaching above eye level are required.
- Have close vision, color vision, depth perception, and focus adjustment.
- Frequently use computers and other technology, including handheld equipment and cash registers.
Responsibilities
- Assist customers with total store fulfillment, including Buy Online Pickup In Store orders, order pickups, and merchandise returns.
- Use the systems and equipment needed to complete transactions and process register transactions.
- Keep the At Your Service, pickup, and return areas clean, organized, and ready for customers.
- Ensure timely completion and curbside delivery of BOPS orders.
- Welcome customers, engage in friendly conversations, and provide genuine hospitality.
- Share loyalty-program benefits and help acquire new customers by opening credit accounts.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and contribute to sales goals.
- Recover merchandise and help maintain a clean, organized, shoppable space.
- Collaborate with colleagues and support the team in delivering store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
