Rugs, Sherman Oaks Fashion Square - Full Time

Macy's•Los Angeles, CA

1d•$19 - $24•Onsite

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in the Furniture department. You build lasting customer relationships by providing personalized service, demonstrating product knowledge, and helping customers find furniture solutions that meet their lifestyles and needs. You are responsible for achieving sales goals, promoting protection plans, managing return rates, encouraging participation in the loyalty program, and supporting inventory and fulfillment activities. You use technology to help customers visualize purchases, place orders, and compare products. By keeping current with product training, digital tools, and vendor resources, you provide guidance and address customer questions and concerns. You also maintain contact with customers throughout the delivery process and resolve issues to support satisfaction. Daily work includes preparing and maintaining a clean, organized, shoppable sales floor; reviewing sales goals, new arrivals, best sellers, trends, and promotions; welcoming and assisting customers; following up to support customer satisfaction; updating signs and pricing; and helping with merchandise moves. Colleagues share loyalty program benefits, ensure customers have what they need, and collaborate with teammates to serve customers and communities and achieve individual and store results. The role requires flexible availability, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week, with hours dependent on business needs and availability. All schedules include weekend shifts.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness, adaptability to changing priorities, ability to work independently, and ability to contribute to a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Create personalized customer experiences and build lasting customer relationships in the Furniture department.
Demonstrate product knowledge and help customers select furniture solutions suited to their needs and lifestyles.
Achieve sales goals and meet client and protection plan goals.
Promote protection plans, manage return rates, and encourage customer engagement with the loyalty program.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Support inventory, fulfillment, and merchandise movement activities in the department.
Use technology to help customers visualize purchases, compare products, and place orders.
Stay current on product information, training, promotions, trends, and new arrivals using digital tools and vendor resources.
Maintain contact with customers before and after delivery and resolve issues to support a positive delivery experience.
Keep the sales floor clean, organized, recovered, and shoppable; update signs and pricing.
Collaborate with colleagues to serve customers and communities and achieve individual and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice