Rugs, Sherman Oaks Fashion Square - Full Time

Macy's•Sherman Oaks, CA

19h•Onsite

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in the Furniture department. You build customer relationships through personalized service and product knowledge, helping customers find furniture solutions that fit their lifestyles and needs. You work toward sales goals, promote protection plans, manage return rates, encourage participation in the loyalty program, and support inventory and fulfillment activities. You use technology to help customers visualize purchases, place orders, and compare products. You stay current on product information through digital tools and vendor resources, answer customer questions, and provide guidance. You also maintain contact with customers before and after delivery and resolve issues to support a positive experience. The role includes preparing and maintaining the sales floor, learning about products and promotions, engaging with customers, following up to support satisfaction, and collaborating with colleagues. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Be resourceful, adapt to changing priorities, work independently, and contribute to team dynamics.
Comfort using electronic devices.
Ability to talk, lift, move, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Provide personalized customer service and product guidance in the Furniture department.
Build customer relationships and follow up to support customer satisfaction.
Achieve sales goals and meet client and protection plan goals.
Promote protection plans and manage return rates.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Support inventory and fulfillment activities in the department.
Use technology to help customers visualize purchases, place orders, and compare products.
Stay informed about product training, new arrivals, top-selling items, trends, and promotions.
Maintain contact with customers throughout the pre- and post-delivery process and resolve delivery issues.
Keep the sales floor clean, organized, and shoppable by recovering merchandise, updating signs and pricing, and supporting merchandise moves.
Collaborate with colleagues to serve customers and achieve individual and store results.

Benefits

Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.