Rugs, Bellevue Square - Full Time

Macy's•Bellevue, WA

1d•$20 - $25•Onsite

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in the Furniture department. You build customer relationships through personalized service, product knowledge, and recommendations suited to customers’ lifestyles and needs. The role involves achieving sales goals, promoting protection plans, managing return rates, encouraging loyalty-program engagement, and supporting inventory and fulfillment activities. You use technology to help customers visualize purchases, place orders, and compare products. You stay current on product training through digital tools and vendor resources, answer customer questions, and remain in contact with customers during the delivery process to address issues and support satisfaction. You also help keep the sales floor clean, organized, accurately signed, and ready for customers while collaborating with colleagues to serve customers and the community.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to work toward daily sales goals, client goals, and protection-plan goals.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness, adaptability to changing priorities, ability to work independently, and ability to contribute to a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Create exceptional shopping experiences and build lasting customer relationships through personalized service and product knowledge.
Help customers find furniture solutions that meet their needs and lifestyles.
Achieve sales goals and work toward client and protection-plan goals.
Promote protection plans, manage return rates, and encourage customer engagement with the loyalty program.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Support inventory, fulfillment, and merchandise-move activities within the department.
Use technology to help customers visualize purchases, compare products, and place orders.
Stay up to date on products, arrivals, trends, and promotions through training, digital tools, and vendor resources.
Follow up with customers and maintain contact through pre- and post-delivery to support a positive delivery experience and resolve issues.
Keep the sales floor clean, organized, shoppable, and prepared for customers; recover the floor and update signs and pricing.
Collaborate with colleagues and contribute to individual and store results.

Benefits

Competitive pay
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice