Rugs, Bellevue Square - Full Time

Macy's•Bellevue, WA

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in the Furniture department. You build customer relationships through personalized service and product knowledge, helping customers find furniture solutions that suit their lifestyles and needs. You work toward sales goals, promote protection plans and the loyalty program, manage return rates, and support department inventory and fulfillment activities. You use technology to help customers visualize purchases, place orders, and compare products. You stay current on product training, trends, new arrivals, and promotions using digital tools and vendor resources, and provide guidance while addressing customer questions and concerns. You follow up with customers during the pre- and post-delivery process and resolve issues to support a positive delivery experience. You help keep the sales floor clean, organized, and shoppable by recovering merchandise, updating signs and pricing, and supporting merchandise moves. The role requires flexible availability for days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules depend on business needs and colleague availability.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to pursue daily sales goals, including client and protection plan goals.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
Comfort using electronic devices.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Provide personalized customer service and build lasting customer relationships in the Furniture department.
Demonstrate product knowledge and help customers find furniture solutions suited to their needs and lifestyles.
Work toward sales goals, including client and protection plan goals; promote protection plans and manage return rates.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Use technology to help customers visualize purchases, place orders, compare products, and process transactions.
Stay current on product training, new arrivals, top-selling items, trends, and promotions.
Follow up with customers throughout the pre- and post-delivery process and resolve issues to support satisfaction.
Support inventory, fulfillment activities, and merchandise moves within the department.
Maintain a clean, organized, and shoppable sales floor by recovering merchandise and updating signs and pricing.
Collaborate with colleagues and contribute to individual and store results.

Benefits

Competitive pay and benefits
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice