Seasonal Retail Commission Sales Associate - Fine Jewelry, Polaris

Macy's•Columbus, DE

2d•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items that match their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. The role includes meeting sales goals, promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. You collaborate with teammates to achieve sales goals and uphold operational excellence. Daily work includes preparing and maintaining the sales floor, learning about new arrivals, products, trends, and promotions, serving customers, processing and replenishing stock, updating signs and pricing, and supporting merchandise moves. All schedules include weekend shifts; hours depend on business needs and colleague availability. Full-time colleagues are typically scheduled 30 or more hours per week, while part-time colleagues are typically scheduled 12–24 hours per week.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology, handheld equipment, cash registers, and digital tools.
Ability to perform the physical requirements of the position, including standing for at least two consecutive hours and lifting at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, reach (including above eye level), talk, and move constantly.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers about precious metals, gemstones, fine craftsmanship, and luxury brands.
Build client relationships through consultative selling, hospitality, and use of clienteling tools.
Meet and surpass daily sales goals, including client and protection plan goals.
Promote loyalty benefits, warranty programs, and credit account opening.
Support sales events, vendor events, training, inventory, fulfillment, and merchandise moves.
Maintain accurate, secure, organized, replenished, and shoppable merchandise displays and stock.
Update signs and pricing and support asset protection compliance.
Use point-of-sale technology and digital tools to support transactions and the customer experience.
Collaborate with teammates to support sales goals and operational excellence.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice