Rugs, Montgomery Mall - Full Time

Macy's•Bethesda, MD

20h•Onsite

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you provide outstanding customer service in the Furniture areas and create welcoming, comfortable shopping experiences. The role is responsible for meeting sales goals, selling protection plans, managing return rates, and promoting the loyalty program. You demonstrate product knowledge to educate customers and meet their needs. Full-time colleagues are typically scheduled for 30 or more hours per week; hours depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays, and 1–2 years of related experience. Physical duties include extended periods of standing and walking, frequent computer and handheld-device use, reaching, crouching, kneeling, stooping, and lifting or moving items weighing up to 50 pounds.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays.
Strong interpersonal skills and the ability to share information with diverse groups of customers and colleagues.
Resourcefulness and the ability to adapt quickly to changing priorities.
Ability to stand and walk for prolonged periods.
Frequent use of computers and handheld electronic equipment.
Ability to reach, crouch, kneel, and stoop; color vision.
Ability to lift and move items weighing up to 50 pounds.

Responsibilities

Engage customers to understand their furniture needs and demonstrate knowledge of store products and services to build sales and minimize returns.
Offer personalized recommendations and suggest complementary products.
Use technology to complete customer orders, help customers envision and select suitable products, and support customers using devices to shop and compare.
Participate in ongoing product-knowledge training through technology and vendor partners.
Provide high-level customer service through problem-solving and customer-focused solutions, including converting returns into exchanges and resolving delivery issues.
Maintain contact with customers before and after delivery to support a positive shopping and delivery experience.
Follow Asset Protection and inventory-control compliance procedures.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Meet sales goals, sell protection plans, manage return rates, and promote the loyalty program.

Benefits

Competitive pay and benefits
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice