Rugs, Fayette Mall - Full Time

Macy's•Lexington, KY

3d•$15 - $21

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in the Furniture department. You build customer relationships through personalized service and product knowledge, helping customers find furniture solutions suited to their lifestyles and needs. You work toward sales goals, promote protection plans, manage return rates, encourage loyalty-program engagement, and support inventory and fulfillment activities. You use technology to help customers visualize purchases, place orders, and compare products. You stay current on product information through digital tools and vendor resources, provide expert guidance, and address customer questions and concerns. You also maintain contact with customers during the delivery process and resolve issues to support their satisfaction. The role includes preparing and maintaining the sales floor, learning about new products, trends, and promotions, following up with customers, updating signs and pricing, and collaborating with colleagues. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, with hours dependent on business needs and colleague availability.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goals and client and protection-plan goals.
Responsibility for acquiring new customers by opening credit accounts and sharing loyalty benefits.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness, eagerness to start a new venture, and adaptability to changing priorities; ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Create exceptional customer experiences and build lasting customer relationships through personalized service and product knowledge.
Help customers identify furniture solutions suited to their lifestyles and needs.
Achieve sales goals, promote protection plans, manage return rates, and encourage loyalty-program engagement.
Support inventory and fulfillment activities within the department.
Use technology to help customers visualize purchases, place orders, and compare products.
Stay up to date on products, training, trends, new arrivals, top-selling items, and promotions using digital tools and vendor resources.
Address customer questions and concerns and provide expert guidance.
Maintain contact with customers before and after purchase during the delivery process, and resolve delivery-related issues.
Help keep the sales floor clean, organized, recovered, and ready for customers; update signs and pricing and support merchandise moves.
Follow up with clients to support customer satisfaction and encourage return visits.
Share loyalty-program benefits, help customers with their needs, and thank them for their business.
Collaborate with and support colleagues to serve customers and communities.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice