Seasonal Retail Commission Sales Associate - Fine Jewelry, West Dade Miami International

Macy's•Doral, FL

1d•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, and luxury brands to educate customers and help them choose items that suit their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and use of clienteling tools, you build lasting customer relationships and work toward sales and client loyalty goals. You also promote loyalty and warranty programs, support inventory, fulfillment, and special events, and ensure merchandise security, accuracy, and presentation. You collaborate with your team to meet sales goals and maintain operational excellence in the Fine Jewelry department. The role includes maintaining a clean, organized, and shoppable sales floor; learning about new arrivals, best sellers, trends, and promotions; processing and replenishing stock; updating signs and pricing; and supporting merchandise moves. Colleagues use point-of-sale technology and digital tools to assist customers and complete transactions. Schedules depend on business needs and colleague availability, and include weekend shifts. Full-time colleagues are typically scheduled 30 or more hours per week; part-time colleagues are typically scheduled 12–24 hours per week.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to talk, lift, move, stand, reach with arms and hands, stoop, kneel, crouch, and climb ladders as required.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers about precious metals, gemstones, luxury brands, and merchandise options.
Build customer relationships through consultative selling, hospitality, and active use of clienteling tools.
Meet and surpass daily sales goals and achieve client and protection plan goals.
Promote loyalty, warranty, and credit programs and communicate their benefits to customers.
Use point-of-sale technology and digital shopping tools to assist customers and process transactions.
Maintain an organized, clean, and shoppable sales floor, including merchandise presentation, processing, storage, replenishment, signage, and pricing.
Support inventory, fulfillment, merchandise moves, asset protection, and special events.
Stay current on new arrivals, top-selling items, trends, promotions, and product information through training and vendor education.
Collaborate with teammates to achieve sales goals and uphold operational excellence.
Maintain regular, dependable attendance and punctuality; work required weekend shifts.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice