Seasonal Retail Commission Sales Associate - Fine Jewelry, West County Center

Macy's • Des Peres, MO

10h • $15 - $21 • Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed, comfortable, and valued. You use product knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and use of the clientele program, you build lasting customer relationships.

Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities, assist with special events, and ensure the security, accuracy, and presentation of merchandise. You collaborate with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department.

Daily work includes preparing and organizing the sales floor, reviewing sales goals and product information, welcoming and assisting customers, maintaining merchandise presentation and stock, updating signs and pricing, supporting merchandise moves, and sharing loyalty program benefits. Colleagues are expected to support one another, improve their skills, and contribute to individual and store results. Schedules include weekend shifts, and availability needs may include days, evenings, weekends, and holidays. Hours depend on business needs and colleague availability.

The position involves talking, lifting, moving, standing, reaching, and using computers and other technology. It requires standing for at least two consecutive hours, lifting at least 25 pounds, and performing tasks such as stooping, kneeling, crouching, and climbing ladders.

Requirements

• 1–2 years of related experience required.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable, and supportive shopping experience.
• Ability to use point-of-sale technology and digital tools effectively.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Ability to talk, lift, move, stand, and reach with arms and hands; frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

• Provide welcoming, knowledgeable, and personalized customer service in the Fine Jewelry and Watch Complex.
• Use knowledge of precious metals, gemstones, luxury brands, and current trends to educate customers and recommend products suited to their preferences and budgets.
• Build customer relationships through consultative selling, hospitality, and use of clienteling tools and programs.
• Meet and surpass daily sales goals and achieve client and protection plan goals.
• Promote loyalty, warranty, and protection programs and share loyalty benefits.
• Acquire new customers by opening credit accounts and explaining loyalty benefits.
• Support inventory, fulfillment, merchandise processing, presentation, organization, storage, and replenishment.
• Update signs and pricing and support merchandise moves to maintain an organized, shoppable space.
• Ensure merchandise security, accuracy, and asset-protection compliance.
• Participate in sales events, special events, vendor training, and ongoing product education.
• Use point-of-sale technology, handheld equipment, and digital shopping tools to support transactions and customer experiences.
• Collaborate with colleagues to support store results and operational excellence.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed