Seasonal Retail Commission Sales Associate - Fine Jewelry, Fresno Fashion Fair
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items that fit their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and use of clientele tools, you build lasting customer relationships. The role includes meeting sales goals, promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and assisting with special events. You help ensure merchandise security, accuracy, and presentation, and work with the team to achieve sales goals and operational excellence. Daily work includes preparing the sales floor, reviewing goals and product information, engaging customers, processing and replenishing merchandise, maintaining organization and pricing, using point-of-sale and digital tools, and sharing loyalty benefits. The role requires regular attendance and punctuality, flexible availability for days, evenings, weekends, and holidays, and the ability to perform the listed physical duties.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to perform the stated physical requirements, including standing for at least two consecutive hours and lifting at least 25 pounds.
Responsibilities
- Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
- Use knowledge of precious metals, gemstones, luxury brands, trends, and promotions to educate customers and support purchasing decisions.
- Build customer relationships through consultative selling, hospitality, and clientele tools.
- Meet daily sales goals, Client goals, and Protection plan goals; promote loyalty, warranty, and credit programs.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Use point-of-sale technology and digital shopping tools to support transactions and improve the shopping experience.
- Support inventory processing, fulfillment, storing, replenishment, and merchandise moves.
- Maintain accurate pricing, signs, organization, presentation, and security of merchandise; comply with asset protection practices.
- Participate in sales events, vendor training, and ongoing product education.
- Collaborate with colleagues to maintain a clean, organized, and shoppable sales floor and support operational excellence.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
