Seasonal Retail Commission Sales Associate - Fine Jewelry, Ocean County Mall
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and personalized shopping experiences. You use knowledge of precious metals, gemstones, craftsmanship, and luxury brands to educate customers and help them select products suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, assisting with special events, and ensuring merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. Daily work includes preparing and organizing the sales floor, reviewing sales goals and product information, engaging customers, maintaining stock and signage, processing and replenishing merchandise, supporting merchandise moves, sharing loyalty benefits, and providing a courteous close to each customer interaction. The role also involves using point-of-sale technology and digital tools, participating in vendor training and events, acquiring new customers by opening credit accounts, and meeting client and protection plan goals. Schedules include weekend shifts and may include days, evenings, and holidays; hours depend on business needs and colleague availability. The posting states that full-time colleagues typically work 30 or more hours per week and part-time colleagues typically work 12–24 hours per week.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations and assist with fittings and digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to meet and surpass daily sales goals through exceptional service.
Responsibilities
- Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
- Use knowledge of precious metals, gemstones, luxury brands, and product features to educate customers and support purchasing decisions.
- Build client relationships through consultative selling, hospitality, and use of clienteling tools.
- Meet daily sales goals and client and protection plan goals.
- Promote loyalty, warranty, and credit programs and communicate available benefits and offers.
- Use point-of-sale technology and digital shopping tools to process transactions and improve the shopping experience.
- Participate in vendor training, sales events, and product education.
- Support inventory, fulfillment, merchandise processing, storage, organization, replenishment, and merchandise moves.
- Maintain accurate pricing and signage and ensure merchandise is secure and well presented.
- Keep the sales floor clean, organized, and shoppable.
- Collaborate with colleagues to support customers, special events, and operational excellence.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups.
- Volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
