Seasonal Retail Commission Sales Associate - Fine Jewelry, Monroeville
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and the clientele program, you build lasting customer relationships. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, assisting with special events, and ensuring merchandise security, accuracy, and presentation. You collaborate with the team to achieve results and maintain operational excellence in the Fine Jewelry department. The role includes preparing and maintaining the sales floor, staying informed about sales goals, arrivals, products, trends, and promotions, engaging customers, processing and replenishing stock, updating signs and pricing, and supporting merchandise moves. Colleagues also promote loyalty benefits, deliver a courteous closing interaction, support coworkers, and continually improve service and sales performance.
Requirements
- 1–2 years of related experience.
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to meet the physical requirements of the role, including talking, lifting, frequent movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Provide welcoming, personalized customer service and create lasting customer relationships.
- Use product knowledge of precious metals, gemstones, and luxury brands to educate customers and recommend suitable products.
- Meet and surpass daily sales goals, including Client and Protection plan goals.
- Promote loyalty, credit, and warranty programs and acquire new customers by opening credit accounts.
- Use clienteling tools to promote offers and product launches and encourage customer loyalty.
- Support inventory, fulfillment, stock processing, presentation, organization, storage, and replenishment.
- Maintain merchandise security, accurate stock presentation, asset protection compliance, and an organized, shoppable sales floor.
- Update signs and pricing and support merchandise moves.
- Participate in sales events, special events, vendor training, and ongoing product education.
- Use point-of-sale technology and digital tools to complete transactions and enhance the shopping experience.
- Collaborate with colleagues to achieve sales goals and operational excellence.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
