Seasonal Retail Commission Sales Associate - Fine Jewelry, Towson Town Center
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. Through consultative selling, hospitality, and use of the clientele program, you build lasting customer relationships. The role includes meeting sales goals, promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and maintain operational excellence. Daily work includes preparing and organizing the sales floor, reviewing sales goals and product information, engaging customers, processing and replenishing merchandise, updating signs and pricing, supporting merchandise moves, promoting loyalty benefits, and completing transactions. The position also involves using point-of-sale technology and digital tools, supporting customer credit-account applications, and meeting Client and Protection plan goals.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use point-of-sale technology, computers, handheld equipment, cash registers, and digital tools.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Provide welcoming, personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
- Use product knowledge to educate customers about precious metals, gemstones, luxury brands, and available merchandise.
- Build customer relationships through consultative selling, hospitality, and clienteling tools.
- Meet and surpass daily sales goals, including Client and Protection plan goals.
- Promote loyalty, warranty, and credit programs and help acquire new customers by opening credit accounts.
- Use point-of-sale technology and digital shopping tools to complete transactions and improve the shopping experience.
- Support inventory processing, fulfillment, stock organization, replenishment, merchandise moves, and accurate presentation.
- Maintain merchandise security and comply with asset protection requirements.
- Participate in sales events, vendor training, and ongoing product education.
- Keep the sales floor clean, organized, and shoppable; update signs and pricing.
- Collaborate with colleagues to support customers, special events, and department operations.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
