Seasonal Retail Commission Sales Associate - Fine Jewelry, Spotsylvania Town Center
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and personalized shopping experiences. You use knowledge of precious metals, gemstones, craftsmanship, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and use of Macy’s clientele program. Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities, assist with special events, and help ensure merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and maintain operational excellence in the department. Daily work includes preparing and organizing the sales floor, reviewing sales goals and product information, engaging customers, maintaining merchandise presentation and stock, updating signs and pricing, supporting merchandise moves, promoting loyalty benefits, and providing a sincere and helpful checkout experience. The role requires flexible availability for days, evenings, weekends, and holidays. Schedules include weekend shifts and depend on business needs and colleague availability.
Requirements
- 1–2 years of related experience.
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations and assist with fittings and digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to meet sales, client, and protection plan goals.
Responsibilities
- Deliver welcoming, knowledgeable, and personalized service to Fine Jewelry and Watch Complex customers.
- Use product knowledge to educate customers and recommend items suited to their preferences and budgets.
- Build customer relationships through consultative selling and use of clientele tools.
- Meet and surpass daily sales goals, as well as client and protection plan goals.
- Promote loyalty, credit, warranty, and protection plan programs and acquire new customers by opening credit accounts.
- Use point-of-sale technology and digital tools to complete transactions and enhance the shopping experience.
- Support inventory processing, fulfillment, replenishment, merchandise moves, and accurate stock presentation.
- Maintain an organized, clean, secure, and shoppable sales space, including merchandise presentation, signs, and pricing.
- Participate in sales events, vendor training, and product education.
- Support special events and collaborate with colleagues to achieve store results.
- Follow asset protection requirements and ensure merchandise security and accuracy.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
