Retail Commission Sales Associate - Fine Jewelry, Metro Center - Downtown - Full Time

Macy's • Washington, DC

1d • $18 - $21

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating shopping experiences where customers feel welcomed, comfortable, and valued. You use knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and the clientele program, you build lasting customer relationships.

Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities, assist with special events, and help ensure merchandise security, accuracy, and presentation. You collaborate with your team to achieve sales goals and uphold operational excellence in the Fine Jewelry department.

Daily work includes preparing and organizing the sales floor, reviewing goals and product information, welcoming and assisting customers, maintaining merchandise presentation and stock, updating signs and pricing, replenishing inventory, promoting loyalty benefits, and providing a sincere customer close. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• 1–2 years of related experience required.
• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to provide product recommendations and assist with fittings and digital shopping tools.
• Ability to use point-of-sale technology and digital tools effectively.
• Ability to meet sales goals and Client and Protection plan goals.

Responsibilities

• Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
• Use knowledge of precious metals, gemstones, luxury brands, trends, and merchandise to educate customers and support purchasing decisions.
• Build customer relationships through consultative selling and use of clienteling tools and programs.
• Meet daily sales goals and Client and Protection plan goals.
• Promote loyalty, credit, and warranty programs and share their benefits with customers.
• Acquire new customers by opening credit accounts and explaining loyalty benefits.
• Use point-of-sale technology and digital shopping tools to support transactions and enhance the shopping experience.
• Support inventory processing, fulfillment, storage, organization, replenishment, and merchandise moves.
• Maintain accurate pricing and signage and ensure merchandise is secure and presented impeccably.
• Support sales events and participate in vendor training and education.
• Keep the sales floor clean, organized, and ready for customers.
• Collaborate with teammates to support customers, sales goals, and operational excellence.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed