Retail Commission Sales Associate - Fine Jewelry, Metro Center - Downtown - Full Time
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. You work toward sales goals, promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and help ensure merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and operational excellence in the Fine Jewelry department. Colleagues prepare the sales floor, review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and engage customers with friendly, personalized service. Throughout the day, they process, present, organize, store, and replenish stock; update signs and pricing; and support merchandise moves. They share loyalty program benefits, support one another, and continually improve their work and results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations and assist with fittings and digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to perform the listed physical requirements, including standing, lifting at least 25 pounds, moving, reaching, stooping, kneeling, crouching, and climbing ladders.
- Ability to meet sales goals and support accurate stock presentation, replenishment, and asset protection compliance.
Responsibilities
- Provide knowledgeable, personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
- Build customer relationships using consultative selling, hospitality, and clienteling tools.
- Meet and surpass daily sales goals and achieve client and protection plan goals.
- Promote loyalty, credit, and warranty programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Use product knowledge, point-of-sale tools, and digital shopping tools to support customer transactions and shopping experiences.
- Maintain an organized, clean, shoppable sales space and ensure accurate merchandise presentation, pricing, processing, storage, and replenishment.
- Support inventory, fulfillment, merchandise moves, asset protection, and special events.
- Keep informed about new arrivals, trends, promotions, sales events, and products through training and vendor education.
- Collaborate with teammates to support customers, achieve sales goals, and maintain operational excellence.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
