Seasonal Retail Commission Sales Associate - Fine Jewelry, Baybrook

Macy's•Friendswood, TX

22h•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valuable shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items that match their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and use of the clientele program, you build lasting customer relationships and work to meet sales goals. You also promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and maintain merchandise security, accuracy, and presentation. You work with your team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. Daily work includes preparing the sales floor, reviewing sales goals and product information, engaging and assisting customers, maintaining merchandise organization and replenishment, updating signs and pricing, supporting merchandise moves, and sharing loyalty program benefits. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The role is seasonal.

Requirements

1–2 years of related experience required.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology, digital tools, and handheld equipment.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to talk, move constantly, stand, reach with arms and hands, stoop, kneel, crouch, and climb ladders.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Educate customers about precious metals, gemstones, luxury brands, and products, and help them select items suited to their preferences and budgets.
Build customer relationships through consultative selling, hospitality, and use of clienteling tools and programs.
Meet and surpass daily sales goals, including Client and Protection plan goals.
Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
Support inventory, fulfillment, merchandise processing, presentation, organization, storage, replenishment, and merchandise moves.
Maintain merchandise security, accurate stock presentation, asset protection compliance, and an organized, shoppable sales space.
Participate in special events, vendor training, and ongoing product education.
Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
Prepare the sales floor, review goals and product information, update signs and pricing, and keep informed about trends and promotions.
Work collaboratively with colleagues to support customers, sales goals, and operational excellence.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.