Retail Commission Sales Associate - Fine Jewelry, Clackamas Town Center - Full Time
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and the clientele program. Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and maintain merchandise security, accuracy, and presentation. You work with the team to meet sales goals and uphold operational excellence in the Fine Jewelry department. The role involves preparing and maintaining the sales floor, reviewing sales goals and product information, engaging customers, processing and replenishing merchandise, updating signs and pricing, supporting merchandise moves, and sharing loyalty benefits. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- 1–2 years of related experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations and assist with fittings and digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to meet sales, Client, and Protection Plan goals.
Responsibilities
- Provide outstanding, personalized customer service and create welcoming shopping experiences.
- Use product knowledge to educate customers and recommend fine jewelry and watches suited to their preferences and budgets.
- Build customer relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
- Meet and surpass daily sales goals, Client goals, and Protection Plan goals.
- Promote loyalty, warranty, and credit account programs and explain customer benefits.
- Support inventory, fulfillment, and special-event activities.
- Maintain merchandise security, accuracy, presentation, organization, processing, storage, and replenishment.
- Update signs and pricing and support merchandise moves.
- Use point-of-sale technology and digital tools to process transactions and improve the shopping experience.
- Participate in vendor training, events, and ongoing product education.
- Maintain a clean, organized, and shoppable sales floor and comply with asset protection requirements.
- Collaborate with colleagues to support customers, sales goals, and operational excellence.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
