Retail Commission Sales Associate - Fine Jewelry, Montebello Town Center - Full Time

Macy's • Montebello, CA

3d • Onsite

About The Position

As a Fine Jewelry Sales Colleague at Macy’s, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge about precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their preferences and budgets. The role emphasizes consultative selling, hospitality, client relationships, and use of the clientele program, while meeting sales goals and promoting loyalty and warranty programs.

You support inventory, fulfillment, special events, merchandise security and accuracy, and the presentation and operational excellence of the Fine Jewelry department. You collaborate with colleagues to achieve sales goals and deliver strong customer service. Full-time colleagues are typically scheduled 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• 1–2 years of related experience required.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to provide product recommendations and assist with fittings and digital shopping tools.
• Ability to use point-of-sale technology and digital tools effectively.
• Ability to meet sales goals and support accurate stock presentation, replenishment, and asset protection compliance.

Responsibilities

• Provide welcoming, personalized customer service and build lasting client relationships through consultative selling and genuine hospitality.
• Demonstrate product knowledge and recommend jewelry and watches suited to customers’ preferences and budgets.
• Meet and surpass sales goals, including Client and Protection plan goals, and promote loyalty, warranty, and credit programs.
• Use clientele tools to promote offers and product launches, and participate in sales events and vendor training.
• Support inventory, fulfillment, merchandise processing, presentation, organization, storage, replenishment, signage, pricing, and merchandise moves.
• Maintain merchandise security, accuracy, asset protection compliance, and an organized, shoppable sales space.
• Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
• Collaborate with colleagues to support customers, special events, and operational excellence.
• Stay informed about new arrivals, best-selling items, trends, promotions, and product education.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed