Retail Commission Sales Associate - Fine Jewelry, Montebello Town Center - Full Time
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, fine craftsmanship, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and use of the clientele program, you build lasting customer relationships. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. You collaborate with colleagues to achieve sales goals and maintain operational excellence in the Fine Jewelry department. The role involves preparing and maintaining the sales floor, learning about new arrivals, top-selling products, trends, and promotions, engaging customers, processing and replenishing merchandise, updating signs and pricing, and using loyalty and clienteling tools. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use point-of-sale technology, digital tools, computers, handheld equipment, and cash registers.
Responsibilities
- Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
- Use product knowledge of precious metals, gemstones, craftsmanship, and luxury brands to educate customers and assist with selections.
- Build customer relationships through consultative selling, hospitality, and use of the clientele program.
- Meet and surpass daily sales goals, including client and protection plan goals.
- Promote loyalty, warranty, and protection plan programs and share loyalty benefits.
- Acquire new customers by opening credit accounts.
- Use point-of-sale technology and digital tools to complete transactions and support the shopping experience.
- Support inventory, fulfillment, merchandise processing, storage, replenishment, and merchandise moves.
- Maintain accurate stock presentation, pricing and signage, an organized and shoppable sales space, and merchandise security.
- Support special events and participate in vendor training and education.
- Collaborate with colleagues to achieve sales goals and operational excellence.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
