About The Position
As a Fine Jewelry Sales Colleague at Macy’s, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, craftsmanship, and luxury brands to educate customers and recommend products suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and the clientele program while working toward sales goals and promoting loyalty and warranty programs. You also support inventory, fulfillment, special events, and the security, accuracy, and presentation of merchandise. The role involves maintaining an organized, shoppable sales floor; processing, storing, replenishing, and presenting stock; updating signs and pricing; and supporting merchandise moves. You collaborate with colleagues to achieve sales goals and operational excellence. The position is part time, with schedules typically 12–24 hours per week, dependent on business needs and availability. All schedules include weekend shifts.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use point-of-sale technology, handheld equipment, cash registers, and digital shopping tools.
- Ability to stand for at least two consecutive hours and to lift at least 25 pounds.
- Ability to move, reach with arms and hands, stoop, kneel, crouch, and climb ladders.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Welcome customers and provide knowledgeable, personalized service in the Fine Jewelry and Watch Complex.
- Use product knowledge to educate customers and recommend items that suit their tastes, preferences, and budgets.
- Build client relationships through consultative selling, hospitality, and use of clientele tools and programs.
- Meet and surpass daily sales goals, including client and protection plan goals.
- Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts.
- Use point-of-sale technology and digital tools to support transactions and the shopping experience.
- Support inventory, fulfillment, and special events.
- Maintain the security, accuracy, organization, replenishment, and presentation of merchandise.
- Process and store stock, update signs and pricing, and support merchandise moves.
- Participate in vendor training, events, and ongoing product education.
- Collaborate with teammates to achieve sales goals and maintain operational excellence.
- Maintain dependable attendance and punctuality and follow workplace policies and safety procedures.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
