Retail Commission Sales Associate, Tacoma - Flex

Macy's • Tacoma, WA

2d • Onsite

About The Position

As a Retail Sales Associate, also known as a Sales General Utility colleague, you help bring the Macy’s customer experience to life. You prioritize customer needs, learn Macy’s merchandise and services, and provide knowledgeable, attentive service. You also help your team meet sales goals, maintain merchandise presentation, and support customers across the sales floor and fitting rooms. The role is suited to flexible team players who can adapt to multiple tasks and work various shifts, including nights, weekends, and holidays.

The position requires prolonged standing and walking, frequent use of computers and handheld electronic equipment, and physical tasks such as reaching, crouching, kneeling, stooping, and climbing ladders. It involves lifting and moving items weighing up to 30 pounds. No education or experience is required.

Requirements

• No education or experience required.
• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors, and to read and understand employment policies and safety rules and procedures in English.
• Ability to use electronic devices, point-of-sale technology, and applications to support selling and customer orders.
• Ability to build customer relationships, achieve sales goals, and participate in pre-selling and sales-boosting events.
• Good product knowledge and the ability to guide customers based on their preferences and product features.
• Comfort communicating with customers virtually, by phone, and in person.
• Ability to work effectively with colleagues at all levels and across departments, and collaborate with the team.
• Self-motivation to maintain product knowledge, follow trends, and complete training through Macy’s learning resources.
• Ability to adapt to changing priorities, work independently, and contribute to team dynamics.
• Ability to stand or walk for prolonged periods of at least two consecutive hours; frequently use computers and handheld electronic equipment; reach, crouch, kneel, stoop, and climb ladders; and lift and move items up to 30 pounds.

Responsibilities

• Greet and connect with customers in a friendly, genuine way, and show appreciation for their experience.
• Recommend products by identifying customer needs and highlighting relevant merchandise and new products.
• Offer customers options and solutions to complete sales, and help bring their shopping journey to a close.
• Learn store products, services, loyalty programs, and sales systems to assist customers and suggest additional items.
• Maintain department recovery standards on the selling floor and in fitting rooms.
• Maintain merchandise presentation, ensure accurate pricing, and process markdowns accurately and promptly.
• Foster an accepting and respectful environment and build authentic connections with colleagues, customers, and communities.
• Work with the team to achieve sales goals and deliver a strong customer experience.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups and volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal and financial advice.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed