Retail Commission Sales Associate, Aurora Town Center - Flex

Macy's•Aurora, CO

3d•$17 - $23•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and the clientele program, you build lasting customer relationships. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring the security, accuracy, and presentation of merchandise. You collaborate with your team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. Daily work includes preparing and organizing the sales floor, reviewing goals and product information, engaging and assisting customers, maintaining stock and merchandise presentation, updating signs and pricing, replenishing merchandise, and sharing loyalty program benefits. Colleagues are expected to support one another, improve their performance, and contribute to individual and store results. Schedules include weekend shifts, with hours dependent on business needs and colleague availability.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to use computers and other technology, including handheld equipment and cash registers, and to process register transactions.

Responsibilities

Provide welcoming, personalized customer service and build lasting client relationships through consultative selling and the clientele program.
Use product knowledge of precious metals, gemstones, and luxury brands to educate customers and recommend suitable merchandise.
Meet and surpass daily sales goals, including client and protection plan goals.
Promote loyalty, warranty, and protection plan programs, and acquire new customers by opening credit accounts and sharing loyalty benefits.
Use point-of-sale technology, clienteling tools, and digital shopping tools effectively.
Support inventory, fulfillment, merchandise processing, presentation, organization, storage, replenishment, and merchandise moves.
Update signs and pricing and maintain an organized, shoppable sales space.
Ensure merchandise security, accuracy, and compliance with asset protection requirements.
Participate in sales events, vendor training, and ongoing product education.
Collaborate with colleagues to support special events, sales goals, and operational excellence.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice