Retail Commission Sales Associate, Aurora Town Center - Flex

Macy's•Aurora, CO

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge about precious metals, gemstones, and luxury brands to educate customers and help them select items that fit their tastes, preferences, and budgets. You build client relationships through consultative selling, genuine hospitality, and use of the clientele program. You also promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You work with your team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. The role involves preparing the sales floor, reviewing goals and product information, engaging with customers, maintaining merchandise organization and replenishment, and supporting sales events and store operations. Colleagues are expected to deliver excellent service, achieve sales and client and protection plan goals, and contribute to individual and store results. Schedules include weekend shifts; hours depend on business needs and colleague availability.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology, handheld equipment, cash registers, and other technology to perform job functions.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; and stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide welcoming, knowledgeable, personalized service to Fine Jewelry and Watch Complex customers.
Use product knowledge to educate customers and recommend items suited to their preferences and budgets.
Build lasting client relationships through consultative selling, hospitality, and clientele tools.
Meet and surpass daily sales goals and achieve client and protection plan goals.
Promote loyalty, credit, and warranty programs and acquire new customers by opening credit accounts.
Use point-of-sale technology and digital tools to support transactions and the shopping experience.
Participate in vendor training, events, ongoing training, and sales events.
Maintain an organized, clean, shoppable sales floor and ensure merchandise is properly processed, presented, stored, replenished, and priced.
Support inventory, fulfillment, merchandise moves, and asset protection activities.
Help ensure merchandise security and accuracy and support special events.
Collaborate with teammates to support customers, sales goals, and operational excellence.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice