Rugs, Rockaway Town Square - Part Time

Macy's•Rockaway, NJ

2d•Onsite

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you provide outstanding customer service in Macy’s Furniture areas and create welcoming, comfortable shopping experiences. You are responsible for meeting sales goals, selling protection plans, managing return rates, and promoting the loyalty program. You demonstrate product knowledge to educate customers and meet their needs. The position is part-time, with typical part-time schedules of 12–24 hours per week; actual hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Strong interpersonal skills and the ability to share information with diverse groups of customers and colleagues.
Resourcefulness and ability to adapt quickly to changing priorities.
1–2 years of related experience.
Ability to lift at least 50 pounds; stand for at least two consecutive hours; and perform constant moving, reaching, stooping, kneeling, crouching, and climbing ladders.
Color vision.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Engage with customers to understand their furniture needs, demonstrate knowledge of store products and services, build sales, and minimize returns.
Offer personalized recommendations and suggest complementary products.
Use technology to complete customer orders, help customers envision and select products, and assist customers using devices to shop and compare.
Participate in ongoing product knowledge training through technology and vendor partners.
Provide high-level customer service by solving problems and offering customer-focused solutions, including converting returns into exchanges and resolving delivery issues.
Maintain contact with customers before and after delivery to support a positive shopping and delivery experience.
Follow Asset Protection and inventory control compliance procedures.
Foster acceptance and respect, building authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice