Rugs, South Coast Plaza - Full Time

Macy's•Costa Mesa, CA

5d•$18 - $24•Onsite

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in the Furniture department. You build customer relationships through personalized service and product knowledge, helping customers choose furniture solutions suited to their lifestyles and needs. The role includes achieving sales goals, promoting protection plans, managing return rates, encouraging loyalty-program engagement, and supporting inventory and fulfillment activities. You use technology to help customers visualize purchases, place orders, and compare products. You stay current on product training through digital tools and vendor resources, answer customer questions, and maintain contact before and after delivery to support satisfaction and resolve issues. Daily work includes preparing and recovering the sales floor, reviewing goals and product information, engaging customers, following up with clients, updating signs and pricing, assisting with merchandise moves, sharing loyalty benefits, and collaborating with colleagues to improve customer and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goals, including client and protection-plan goals.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Comfort using electronic devices.
1–2 years of related experience required.
Ability to talk, lift, move, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Create personalized customer experiences and build lasting customer relationships in the Furniture department.
Demonstrate product knowledge and help customers find furniture solutions suited to their needs.
Achieve sales goals, promote protection plans, manage return rates, and encourage loyalty-program engagement.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Support inventory, fulfillment, and merchandise-move activities.
Use technology to help customers visualize purchases, place orders, and compare products.
Stay current on product information, training, trends, arrivals, and promotions.
Maintain contact with customers through the pre- and post-delivery process and resolve issues to support satisfaction.
Keep the sales floor clean, organized, recovered, and shoppable; update signs and pricing as needed.
Collaborate with colleagues and contribute to individual and store results.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice