Seasonal Retail Commission Sales Associate - Fine Jewelry, Springfield - VA

Macy's•Springfield, VA

20h•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. Through consultative selling, hospitality, and the clientele program, you build lasting customer relationships and work toward sales goals. The role also promotes loyalty and warranty programs, supports inventory and fulfillment activities and special events, and helps ensure merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and uphold operational excellence. Colleagues prepare the sales floor, review goals and product information, serve customers, maintain merchandise organization and replenishment, update signs and pricing, and use loyalty programs to encourage repeat business. This is a seasonal position. Schedules include weekend shifts; availability needs, hours, and scheduling depend on business needs and colleague availability. The role requires 1–2 years of related experience and involves frequent customer interaction, standing, moving, reaching, lifting, and using computers and other retail technology.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology, computers, handheld equipment, and other digital tools.
Ability to meet sales goals and achieve client and protection plan goals.
Ability to stand for at least two consecutive hours and perform frequent moving, reaching, and talking.
Ability to lift at least 25 pounds, stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide exceptional, personalized customer service in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers and recommend merchandise suited to their needs, preferences, and budgets.
Build customer relationships through consultative selling, hospitality, and use of clienteling tools and programs.
Meet and surpass daily sales goals, including client and protection plan goals.
Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts.
Support inventory, fulfillment, merchandise processing, presentation, organization, storage, and replenishment.
Update signs and pricing and support merchandise moves to maintain an organized, shoppable sales floor.
Ensure merchandise security, accuracy, and compliance with asset protection practices.
Participate in special events, vendor training, and ongoing product education.
Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
Work collaboratively with teammates to support customers, sales goals, and operational excellence.

Benefits

Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.