Seasonal Retail Commission Sales Associate - Fine Jewelry, Springfield - PA

Macy's•Springfield, PA

6h•$15 - $21•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and personalized shopping experiences. You use knowledge of precious metals, gemstones, luxury brands, and fine craftsmanship to educate customers and help them select items that fit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and the clientele program. You work toward sales goals, promote loyalty and warranty programs, acquire new customers by opening credit accounts, and support inventory, fulfillment, and special events. You help ensure merchandise security, accuracy, and presentation, and collaborate with teammates to achieve sales goals and operational excellence. Daily work includes preparing and maintaining the sales floor, reviewing goals and product updates, assisting customers, processing and replenishing merchandise, updating signs and pricing, and using point-of-sale and digital tools. This is a seasonal role with schedules that include weekend shifts; availability needs include days, evenings, weekends, and holidays.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to meet sales goals and client and protection plan goals.
Physical ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Provide welcoming, knowledgeable, and personalized customer service in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers and recommend items suited to their preferences and budgets.
Build customer relationships through consultative selling and use of clienteling tools and the clientele program.
Meet and surpass daily sales goals, including client and protection plan goals.
Promote loyalty, warranty, and protection programs and share loyalty benefits.
Acquire new customers by opening credit accounts.
Use point-of-sale technology and digital shopping tools to assist customers and process transactions.
Support inventory, fulfillment, merchandise processing, storage, organization, replenishment, and merchandise moves.
Ensure merchandise security, accurate stock presentation, asset protection compliance, and an organized, shoppable sales floor.
Update signs and pricing and support special events and sales events.
Review sales goals, new arrivals, top-selling items, trends, and promotions; participate in training and vendor education.
Collaborate with teammates to support customers, operational excellence, and store results.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice