Seasonal Retail Commission Sales Associate - Fine Jewelry, First Colony

Macy's•Sugar Land, TX

1d•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge about precious metals, gemstones, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. You work toward sales goals, promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and help ensure merchandise security, accuracy, and presentation. You collaborate with your team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. The role includes preparing and maintaining a clean, organized, and shoppable sales floor; learning about new arrivals, top-selling items, trends, and promotions; engaging customers and making recommendations; processing, presenting, organizing, storing, and replenishing stock; updating signs and pricing; and supporting merchandise moves. You also promote loyalty benefits, credit accounts, and protection plans, use point-of-sale and digital tools, and deliver a sincere, personalized customer experience. This is a seasonal position. Availability must include days, evenings, weekends, and holidays. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires regular, dependable attendance and punctuality. Full-time colleagues are typically scheduled 30 or more hours per week; part-time colleagues are typically scheduled 12–24 hours per week.

Requirements

1–2 years of related experience required.
Flexible availability for days, evenings, weekends, and holidays.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology, handheld equipment, cash registers, and digital tools.
Ability to meet sales goals and support client loyalty and protection plan goals.
Regular, dependable attendance and punctuality.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use knowledge of precious metals, gemstones, and luxury brands to educate customers and support their purchasing decisions.
Build client relationships through consultative selling, hospitality, and use of clientele tools.
Meet and surpass daily sales goals, including client and protection plan goals.
Promote loyalty, warranty, and protection programs, and acquire new customers by opening credit accounts.
Use point-of-sale technology and digital shopping tools to facilitate transactions and enhance the shopping experience.
Maintain an organized, clean, and shoppable sales floor, including merchandise presentation, signage, and pricing.
Process, organize, store, and replenish stock; support fulfillment and merchandise moves.
Ensure merchandise security, accuracy, and asset protection compliance.
Participate in sales events, vendor training, and ongoing product education.
Support special events and collaborate with teammates to achieve sales and operational goals.
Maintain regular, dependable attendance and punctuality.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice