Seasonal Retail Commission Sales Associate - Fine Jewelry, First Colony

Macy's•Sugar Land, TX

1d•$15 - $21

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them choose products that fit their tastes, preferences, and budgets. Through consultative selling, hospitality, and the clientele program, you build lasting customer relationships. You work toward sales goals, promote loyalty and warranty programs, support inventory, fulfillment, and special events, and ensure merchandise security, accuracy, and presentation. You collaborate with your team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. Daily work includes preparing and organizing the sales floor, reviewing sales goals and product information, welcoming and assisting customers, maintaining merchandise presentation and stock, replenishing items, updating signs and pricing, and promoting loyalty benefits. The role requires flexible availability, including days, evenings, weekends, and holidays. Schedules include weekend shifts and depend on business needs and colleague availability. The posting identifies the role as seasonal. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled for 12–24 hours per week.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology, digital tools, computers, handheld equipment, and cash registers to perform job functions.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use product knowledge of precious metals, gemstones, craftsmanship, and luxury brands to educate customers and help them select suitable items.
Build lasting customer relationships through consultative selling, hospitality, and use of the clientele program.
Meet and surpass sales goals, including Client and Protection plan goals.
Promote loyalty, warranty, and protection plans and explain loyalty benefits.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Support inventory, fulfillment, merchandise processing, presentation, organization, storage, and replenishment.
Maintain merchandise security, accuracy, asset protection compliance, and an organized, shoppable sales space.
Update signs and pricing and support merchandise moves.
Participate in special events, vendor training, and ongoing product education.
Use point-of-sale technology and digital tools to support transactions and improve the shopping experience.
Prepare for the sales day by reviewing goals, new arrivals, top-selling items, trends, and promotions.
Collaborate with teammates to support customers, sales results, and operational excellence.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off and eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.