Seasonal Retail Commission Sales Associate - Fine Jewelry, Fairlane Town Center
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, fine craftsmanship, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. In addition to meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities, and assist with special events. You ensure merchandise security, accuracy, and presentation while collaborating with your team to meet sales goals and uphold operational excellence. This is a seasonal retail role; schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use point-of-sale technology, computers, handheld equipment, and digital tools to perform job functions and process transactions.
- Ability to stand for at least two consecutive hours; lift at least 25 pounds; and stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
- Use product knowledge to educate customers about precious metals, gemstones, craftsmanship, and luxury brands, and help them select suitable products.
- Build customer relationships through consultative selling, hospitality, and the clientele program.
- Meet daily sales goals and achieve client and protection plan goals.
- Promote loyalty, warranty, and credit programs, including acquiring new customers by opening credit accounts and explaining loyalty benefits.
- Support inventory, fulfillment, merchandise processing, presentation, organization, storage, replenishment, and merchandise moves.
- Maintain accurate pricing and signage and a clean, organized, shoppable sales floor.
- Ensure merchandise security and comply with asset protection requirements.
- Support special events and participate in vendor training and education.
- Use point-of-sale technology, handheld equipment, and digital shopping and clienteling tools effectively.
- Stay informed about new arrivals, trends, promotions, sales events, and product launches.
- Collaborate with colleagues to support customers, sales goals, and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
