Seasonal Retail Commission Sales Associate - Fine Jewelry, Southland - MI

Macy's•Taylor, MI

7d•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and use of clienteling tools. Along with achieving sales goals, you promote loyalty and warranty programs, support inventory, fulfillment, and special events, and help ensure merchandise security, accuracy, and presentation. You work with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. The position involves maintaining a clean, organized, and shoppable sales floor; keeping informed about sales goals, new arrivals, products, trends, and promotions; assisting customers; processing, presenting, organizing, storing, and replenishing stock; updating signs and pricing; and supporting merchandise moves. Schedules include weekend shifts, with hours based on business needs and colleague availability. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled 12–24 hours per week.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology, computers, handheld equipment, and cash registers and process register transactions.
Ability to stand for at least two consecutive hours and to lift at least 25 pounds.
Ability to move constantly, talk, reach with arms and hands, stoop, kneel, crouch, and climb ladders.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide welcoming, knowledgeable, and personalized customer service in the Fine Jewelry and Watch Complex.
Educate customers about precious metals, gemstones, luxury brands, and product options, and help them select items that suit their tastes, preferences, and budgets.
Build client relationships through consultative selling, hospitality, and use of clienteling tools.
Meet and surpass sales goals, including Client and Protection plan goals.
Promote loyalty, warranty, and protection plans and acquire new customers by opening credit accounts and sharing loyalty benefits.
Use point-of-sale technology and digital shopping tools to support customer interactions and transactions.
Maintain a clean, organized, secure, accurate, and shoppable merchandise area, including processing, presenting, storing, and replenishing stock and updating signs and pricing.
Support inventory, fulfillment, merchandise moves, asset protection, and special events.
Participate in vendor training and events, ongoing training, and product education.
Collaborate with teammates to support customers and achieve individual and store results.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice