Retail Commission Sales Associate - Fine Jewelry, Gurnee Mills - Full Time

Macy's•Gurnee, IL

11h•$16 - $22

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them choose items that fit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You collaborate with your team to achieve sales goals and uphold operational excellence. Daily work includes preparing the sales floor, learning about new products and promotions, engaging customers, maintaining and replenishing merchandise, updating signs and pricing, using sales and clienteling tools, and providing a courteous end to each customer interaction.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to meet sales goals and support accurate stock presentation, replenishment, and asset protection compliance.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Provide welcoming, personalized customer service and build lasting client relationships.
Educate customers about fine jewelry, precious metals, gemstones, luxury brands, and product options; recommend items suited to customers’ preferences and budgets.
Meet and surpass daily sales goals, including client and protection plan goals.
Promote loyalty, warranty, and protection plan programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
Use clienteling tools to promote offers and product launches and maintain customer loyalty.
Support inventory, fulfillment, merchandise processing, presentation, organization, storage, replenishment, signage, pricing, and merchandise moves.
Ensure merchandise security, accuracy, asset protection compliance, and an organized, shoppable sales space.
Participate in sales events, vendor training, and ongoing product education.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Collaborate with colleagues to support special events, operational excellence, and store results.
Maintain dependable attendance and punctuality and follow employment policies and safety procedures.

Benefits

Competitive pay and benefits
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice