Retail Sales Associate, Gurnee Mills - Part Time

Macy's•Gurnee, IL

5d•Onsite

About The Position

As a Retail Selling Colleague, you combine results-driven selling with genuine hospitality to create memorable shopping experiences. You learn about customers’ needs, offer personalized recommendations, and connect them with appropriate products and services. You build trust and loyalty by engaging customers, working toward sales goals, and providing attentive service on the sales floor and in fitting rooms. You also help keep the shopping space clean, organized, and inviting. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals and popular items, and staying informed about trends and promotions. During the day, they welcome customers, build personal connections, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves as needed. They share loyalty program benefits, ensure customers have what they need, and close interactions with a sincere thank-you. The role also involves collaborating with colleagues and continually learning to improve individual and store results. This is a part-time position. Part-time colleagues are typically scheduled 12–24 hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Willingness to meet daily sales goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and eagerness to start a new venture, with the ability to adapt to changing priorities.
Ability to work independently and contribute to a team.
Ability to use electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to use computers and other technology, including handheld equipment and a cash register, and to process register transactions.

Responsibilities

Engage customers with genuine hospitality, learn their needs, and provide personalized product and service recommendations.
Work toward daily sales goals by using customer engagement and effective selling behaviors.
Build customer relationships and encourage loyalty through attentive service and communication about the loyalty program.
Help maintain a clean, organized, and shoppable sales floor and fitting rooms.
Recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves as needed.
Review sales goals, learn about new arrivals and top-selling items, and stay informed about trends and promotions.
Collaborate with colleagues to support customers and achieve individual and store results.
Ensure customers have what they need and close interactions with a sincere thank-you.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice