Retail Commission Sales Associate - Fine Jewelry, Redding Mt Shasta - Full Time

Macy's • Redding, CA

2d • $17 - $23

About The Position

The Fine Jewelry Sales Colleague provides outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and personalized shopping experiences. The role requires knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. Colleagues build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program.

The position includes meeting sales goals, promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. Colleagues work with their team to achieve sales goals and maintain operational excellence. Daily work includes preparing and organizing the sales floor, learning about new arrivals and promotions, assisting customers, processing and replenishing merchandise, updating signs and pricing, using clienteling and point-of-sale tools, and promoting loyalty benefits.

Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• 1–2 years of related experience.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to use point-of-sale technology, computers, handheld equipment, cash registers, and digital tools.

Responsibilities

• Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
• Use knowledge of precious metals, gemstones, luxury brands, trends, and promotions to educate customers and assist with purchases.
• Build lasting client relationships through consultative selling, hospitality, and use of clientele tools.
• Meet daily sales goals, Client goals, and Protection plan goals.
• Promote loyalty, warranty, and credit account programs and explain customer benefits.
• Use point-of-sale technology and digital shopping tools to support transactions and enhance the shopping experience.
• Maintain an organized, clean, and shoppable sales floor, including merchandise presentation, processing, storage, organization, and replenishment.
• Update signs and pricing and support merchandise moves, inventory, fulfillment, and asset protection.
• Participate in sales events, vendor training, and ongoing product education.
• Collaborate with teammates to support special events, operational excellence, and store results.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed