About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge about precious metals, gemstones, and luxury brands to educate customers and help them select items that match their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and use of the clientele program, you build lasting customer relationships and work toward sales goals. You also promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. The position involves maintaining a clean, organized, shoppable sales floor; learning about new arrivals, top-selling items, trends, and promotions; welcoming customers and building relationships; processing, presenting, storing, organizing, and replenishing stock; updating signs and pricing; and supporting merchandise moves. You are expected to promote loyalty benefits, provide a sincere customer close, collaborate with colleagues, and continually improve your performance and product knowledge. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Flexible availability is required, including days, evenings, weekends, and holidays. The job requires regular, dependable attendance and punctuality. The role requires talking, lifting, constant movement, standing, reaching, and technology use, including handheld equipment and a cash register.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable, and supportive shopping experience.
- Ability to use point-of-sale technology, digital tools, and handheld equipment, including processing register transactions.
- Ability to meet sales goals and achieve client and protection plan goals.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology.
Responsibilities
- Provide exceptional, personalized customer service in the Fine Jewelry and Watch Complex.
- Use knowledge of precious metals, gemstones, luxury brands, trends, and products to educate customers and recommend items suited to their tastes, preferences, and budgets.
- Build lasting customer relationships through consultative selling, hospitality, and active use of clientele tools.
- Meet and surpass daily sales goals and achieve client and protection plan goals.
- Promote loyalty, warranty, and protection programs and share loyalty benefits.
- Acquire new customers by opening credit accounts and explaining loyalty benefits.
- Use point-of-sale technology and digital tools to complete transactions and improve the shopping experience.
- Maintain a clean, organized, and shoppable sales floor, including merchandise presentation, processing, storage, replenishment, signage, and pricing.
- Support inventory, fulfillment, merchandise moves, and asset protection while ensuring merchandise security and accuracy.
- Participate in sales events, vendor training, and ongoing product education.
- Collaborate with teammates to support customers, special events, sales goals, and operational excellence.
- Maintain regular, dependable attendance and punctuality.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
