Seasonal Retail Commission Sales Associate - Fine Jewelry, Boca Raton Town Center

Macy's•Boca Raton, FL

1d•$17 - $22•Onsite

About The Position

The Fine Jewelry Sales Colleague provides outstanding customer service in Macy’s Fine Jewelry and Watch Complex. The role creates welcoming, comfortable, and valued shopping experiences, offering personalized service and product expertise to help customers select jewelry and watches suited to their tastes, preferences, and budgets. The colleague builds lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. They promote loyalty and warranty programs, work toward sales and protection-plan goals, support inventory, fulfillment, and special events, and ensure merchandise security, accuracy, and presentation. The colleague works with the team to meet sales goals and maintain operational excellence. Daily work includes preparing and organizing the sales floor, reviewing goals and product information, engaging customers, maintaining and replenishing merchandise, updating signs and pricing, supporting merchandise moves, promoting loyalty benefits, and providing a sincere close to each customer interaction. Colleagues collaborate with one another and continually develop their product knowledge and service skills. The role requires flexible availability for days, evenings, weekends, and holidays. Schedules include weekend shifts and depend on business needs and colleague availability. Full-time colleagues are typically scheduled for 30 or more hours weekly; part-time colleagues are typically scheduled for 12–24 hours weekly. This is a seasonal position.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to meet and surpass sales goals and achieve client and protection-plan goals.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Provide welcoming, knowledgeable, and personalized service to Fine Jewelry and Watch Complex customers.
Use product knowledge of precious metals, gemstones, craftsmanship, and luxury brands to educate customers and recommend products suited to their preferences and budgets.
Build client relationships through consultative selling, hospitality, and use of clientele tools.
Meet daily sales goals and achieve client and protection-plan goals.
Promote loyalty, warranty, and credit programs and explain their benefits.
Support inventory processing, fulfillment, stock organization, presentation, storage, and replenishment.
Maintain accurate pricing and signage and support merchandise moves and special events.
Ensure merchandise security and comply with asset protection practices.
Use point-of-sale technology and digital shopping tools to support transactions and the customer experience.
Stay informed about new arrivals, top-selling products, trends, promotions, and vendor education.
Collaborate with teammates to maintain an organized, shoppable sales floor and achieve individual and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice