Seasonal Retail Commission Sales Associate - Fine Jewelry, Streets of South Point
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, craftsmanship, and luxury brands to educate customers and help them choose products that match their tastes, preferences, and budgets. You build client relationships through consultative selling, hospitality, and use of the clientele program. Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and help maintain merchandise security, accuracy, and presentation. You collaborate with the team to meet sales goals and uphold operational excellence. The role includes preparing the sales floor, reviewing goals and product information, engaging customers, maintaining merchandise processing and presentation, organizing and replenishing stock, updating signs and pricing, supporting merchandise moves, and closing customer interactions with loyalty information and a sincere thank-you. Schedules include weekend shifts; hours depend on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use point-of-sale technology, digital tools, computers, handheld equipment, and cash registers.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- One to two years of related experience.
Responsibilities
- Deliver welcoming, knowledgeable, and personalized customer service in the Fine Jewelry and Watch Complex.
- Educate customers about precious metals, gemstones, luxury brands, and product features, and recommend items that fit their tastes, needs, and budgets.
- Build lasting customer relationships through consultative selling and use of clienteling tools and the clientele program.
- Meet and surpass sales goals, as well as client and protection plan goals.
- Promote loyalty, warranty, and protection plan programs and share loyalty benefits.
- Acquire new customers by opening credit accounts and explaining loyalty benefits.
- Use point-of-sale technology and digital tools to process transactions and enhance shopping.
- Support inventory, fulfillment, processing, organization, storage, replenishment, and merchandise moves.
- Maintain merchandise security, accurate stock presentation, asset protection compliance, and a clean, organized, shoppable sales space.
- Update signs and pricing and ensure merchandise is impeccably presented.
- Participate in sales events, vendor training, and product education; stay informed about trends, promotions, new arrivals, and top-selling items.
- Support special events and collaborate with colleagues to achieve team and store results.
- Provide product recommendations and assist with fittings and digital shopping tools.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
