About The Position
As a Selling Colleague at Macy’s, you will help deliver an exceptional shopping experience by providing customer service, meeting personal and departmental sales and Loyalty goals, and sharing product knowledge. You will help customers find merchandise, support fulfillment for digital and in-store orders, maintain merchandise and stockroom standards, and perform other duties as needed. Macy’s scheduling allows colleagues to manage availability and preferences and may offer additional shifts during peak periods. Full-time colleagues are typically scheduled for 30 or more hours per week; actual hours depend on business needs and availability.
Requirements
- Strong interpersonal skills and the ability to communicate and share information with diverse customers and peers.
- Ability to adapt quickly to changing priorities and work independently as well as with a team.
- Ability to work a flexible retail schedule, including day, evening, weekend, and/or holiday hours.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to stand and walk for prolonged periods; reach, crouch, kneel, stoop, and use color vision as needed.
- Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
- Ability to frequently lift or move up to 25 pounds.
Responsibilities
- Make the customer the priority and provide an exceptional customer experience.
- Support total store fulfillment for digital and in-store customers, making appropriate partnerships when needed.
- Determine customer needs and preferences, recommend merchandise, and suggest complementary products.
- Demonstrate knowledge of store products, services, and Loyalty Programs to build sales and minimize returns.
- Use POS systems and applications, including Search and Send and My Client, to support selling and fulfillment.
- Assist customers using Macy’s devices or their own devices to shop and compare.
- Develop new business and expand the client base through networking, suggestive selling, and on-floor presence.
- Maintain department recovery standards, including fitting-room go-backs where applicable.
- Retrieve additional merchandise for customers upon request.
- Assist the Support Colleague Team with moving fixtures and merchandise for new products, seasonal changes, and clearance sets.
- Assist with inventory and markdown processes.
- Follow Asset Protection, inventory control, compliance, and shortage prevention procedures.
- Perform duties efficiently as directed by the Supervisor.
- Maintain regular, dependable attendance and punctuality.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
