Retail Commission Sales Associate, Boston - Downtown - Full Time
About The Position
As a Selling Colleague, you will help bring the Macy’s customer experience to life by providing outstanding customer service, meeting personal and departmental hourly sales and Loyalty goals, and demonstrating product knowledge. You will help customers feel welcome and comfortable, maintain merchandise and stockroom standards, support fulfillment, and perform other duties as needed. Macy’s offers a scheduling plan that lets colleagues manage their availability and preferences; additional shifts may be offered during key events and peak selling times. Full-time colleagues are typically scheduled for 30 or more hours per week, subject to business needs and availability.
Requirements
- No education or experience is required.
- Strong interpersonal skills and the ability to communicate and share information with diverse customers and peers.
- Ability to adapt quickly to changing priorities and work independently or as part of a team.
- Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Good product knowledge and ability to guide customers based on their wants, product features, and choices.
- Comfort communicating with customers virtually, by phone, and in person.
- Ability to build customer relationships, achieve sales goals, and participate in pre-selling and sales-boosting events.
- Ability to use point-of-sale technology and applications to support selling and fulfillment.
- Self-motivation to maintain product knowledge, follow trends, and complete training through Macy’s educational resources.
- Ability to work collaboratively across the team and departments.
- Ability to stand and walk for prolonged periods; reach, crouch, kneel, stoop, and distinguish colors; frequently use computers and other technology, handheld equipment, and cash registers; and frequently lift or move up to 25 pounds.
Responsibilities
- Provide an exceptional customer experience by making the customer the priority.
- Assist with total store fulfillment for digital and in-store customers, partnering with others when needed.
- Determine customer needs and preferences, and suggest complementary merchandise.
- Demonstrate knowledge of products, services, and Macy’s Loyalty Programs to build sales and minimize returns.
- Use point-of-sale systems and tools, including Search and Send and My Client.
- Assist customers using devices to shop and compare products.
- Develop new business and expand the client base through networking, suggestive selling, and on-floor presence.
- Maintain department recovery standards, including fitting-room go-backs where applicable.
- Retrieve additional merchandise for customers as requested.
- Assist the Support Colleague Team with moving fixtures and merchandise for new products, seasonal changes, and clearance sets.
- Assist with inventory and markdown processes.
- Follow Asset Protection, inventory control, compliance, and shortage-prevention procedures.
- Perform other duties efficiently as directed by the Supervisor.
- Maintain regular, dependable attendance and punctuality.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
