Retail Commission Sales Associate - Fine Jewelry, Bellevue Square - Full Time

Macy's•Bellevue, WA

2d•$20 - $25

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and personalized shopping experiences. You use your knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them choose items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and the clientele program. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and assisting with special events. You help maintain merchandise security, accuracy, and presentation, and collaborate with your team to achieve sales goals and operational excellence. The role includes welcoming and assisting customers, maintaining an organized and shoppable sales floor, processing and replenishing stock, updating signs and pricing, and supporting merchandise moves. Colleagues review goals, product information, trends, and promotions, and use point-of-sale technology and digital tools to support transactions and the customer experience. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to meet sales goals and support accurate stock presentation, replenishment, and asset protection compliance.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Provide welcoming, personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers about precious metals, gemstones, craftsmanship, and luxury brands, and help them select products suited to their preferences and budgets.
Build client relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
Meet sales goals and achieve Client and Protection plan goals.
Promote loyalty, warranty, and protection plan programs and share loyalty benefits.
Acquire new customers by opening credit accounts and explaining loyalty benefits.
Use point-of-sale technology and digital shopping tools effectively to process transactions and enhance the shopping experience.
Support inventory, fulfillment, and merchandise moves; process, organize, store, and replenish stock.
Maintain accurate pricing and signage and ensure merchandise security, asset protection compliance, and impeccable presentation.
Participate in sales events, vendor training, and ongoing product education.
Keep the sales floor clean, organized, and ready for customers.
Collaborate with colleagues to support special events, operational excellence, and store results.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice