About The Position
The Fine Jewelry Sales Colleague provides outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and personalized shopping experiences. The role uses product knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select pieces that suit their tastes, preferences, and budgets. The colleague builds lasting client relationships through consultative selling, genuine hospitality, and use of Macy’s clientele program, while working toward sales, client, and protection-plan goals. The position also involves promoting loyalty, credit, and warranty programs; supporting inventory, fulfillment, and special events; and maintaining the security, accuracy, organization, and presentation of merchandise. Colleagues use point-of-sale technology and digital tools, participate in vendor training and events, and collaborate with their team to meet sales goals and uphold operational excellence. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to support accurate stock presentation, replenishment, and asset protection compliance.
- Ability to stand for at least two consecutive hours and to lift at least 25 pounds.
- Ability to talk, move constantly, stand, reach with arms and hands, stoop, kneel, crouch, and climb ladders.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers.
Responsibilities
- Welcome customers and provide personalized, knowledgeable service in the Fine Jewelry and Watch Complex.
- Educate customers about precious metals, gemstones, luxury brands, and product options, and recommend items suited to their preferences and budgets.
- Build client relationships through consultative selling, hospitality, and active use of clientele tools.
- Meet and surpass daily sales goals and achieve client and protection-plan goals.
- Acquire new customers by opening credit accounts and communicating loyalty benefits.
- Promote loyalty, warranty, and protection-plan programs.
- Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
- Maintain accurate, secure, organized, and shoppable merchandise displays, including processing, storing, replenishment, signage, pricing, and merchandise moves.
- Support inventory and fulfillment activities, asset protection, and special events.
- Stay informed about sales goals, new arrivals, top-selling items, trends, promotions, and vendor education.
- Collaborate with colleagues to support customers, store results, and operational excellence.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
